Custom Orders - Please allow sufficient time for custom orders. We will strive to get your custom order completed for you in a timely matter. We try to fill each order as it is received, but some orders take longer based on each individual need. This is what really makes your order "custom".
"Out Of Stock" - These items are usually sent within 2 weeks of the order being placed.
Giclee's, Framed Art, and Secondary Market art sales are final at the time we contact you after placing your order. No refund will be available after the order is placed. Giclee's are special order items, printed when ordered, and artists do not give refunds.
Domestic Shipping
Shipping costs are based on weight and/or size. We use UPS, FedEx, and the USPS. If you have a
preference, please let us know prior to shipping. Average shipping cost starts at $10.00
( excluding framed art ). All shipments are shipped insured. Domestic shipping is the 48 contiguous states.
International Shipping
For international shipments we use UPS, FedEx and the USPS. We try to use the most economical service.
International orders are required to pay using PayPal, Western Union, or Wire Transfer only. We DO NOT accept credit card or check orders on international shipping. We are required to pay attention to international restrictions for each country. Each country has
its own set of rules, that we are required to abide by. Customs forms are required to be filled out
and declared a value. This may require a VAT charge. These requirements can be viewed
at www.ups.com , www.fedex.com , and www.usps.com .
Art Shipping
We offer FREE SHIPPING on all Diana Beach-Stamper, Kirby Sattler, Tim Cox, and Chris Owen Limited Edition Prints and Giclee's, Canvas or Paper!!. We offer free shipping for all other artists art orders over $100 (Excludes Secondary Market Art, Giclee's, Stretched Canvas, Maija Limited Edition Art, Matted Art, and Framed Art). Most Prints are shipped in crush proof tubes, but some Limited Editions and A/P prints are shipped flat. Shipping for unframed paper prints in tubes starts at just $12.00 ( 1-4 prints within the 48 States). Flat shipping for art starts at $20.00. Shipping for Stretched Canvas or Canvas Transfers starts at $23.00 each. Framed art shipping costs are based on size and weight.
Check Policy
Your order will not be processed until the check has been received by NAE. Checks will be charged a $30.00 return fee.
Return Policy
If you purchase products
from us and are
unhappy with your purchase for any reason ( does not include custom orders, pipes, flutes, Giclee's, framed art, or secondary market art ),
you can return the item(s) within 7 days of the carrier's documented delivery date for a full refund of the purchase price
(we do not refund shipping). You must call the gallery at 281-331-9788 to schedule the return within 24 hours of carriers documented delivery date. All returns must be returned to us ( unless otherwise specified by NAE ), the merchandise must be in perfect condition, properly packaged, and insured for full sale value, this is for your protection. Returned merchandise that is damaged will be refused refund.
All custom orders, Giclee Art, Framed Art, Secondary Market Art, Pipes, and Flutes are non-returnable and are not refundable. Giclee's, Framed Art, and Secondary Market art sales are final at the time we contact you after placing your order and no refund will be available.. All returns can be subject to 20% restocking fee.
Damaged Shipment
If you receive your purchase and it was damaged during shipment,
please contact UPS, FedEx, or your local
Post Office (depending on the carrier) immediately
and report the damaged shipment. Please make note to the carrier at the time of delivery of any damage to the package. You will need to keep the original
shipping carton and merchandise for inspection by the carrier.
Contact us within 24 hours and report the damaged shipment.
We will gladly help with reporting the damage and will replace the damaged order, however, if UPS, FedEx, or USPS
does not pick up the damaged order and contact us, you will need to return the damaged shipment to us prior
to replacement. We will replace and ship your replacement order without any additional charges.
If you have any questions concerning the information above, or any other questions, feel free to Contact Us.
